Terms and Conditions
Care-Factor 2025
Ticket Refund Policy & Sponsorship Terms & Conditions
Ticket Refund Policy
1. Where capitalised in Refund Policy:
a. Event means the 2025 Care-Factor Event scheduled to take place on 25 July 2025;
b. Us or We means Care-Factor;
c. You or Your means the ticket holder.
2. This Event will adhere to the venue and NSW State Government’s health regulations.
3. Care-Factor does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather.
4. Care-Factor will only provide a refund if the Event is cancelled or significantly relocated (and you cannot or do not wish to attend relocated event), or to the extent otherwise required by law (including the Australian Consumer Law).
5. If the Event is cancelled or significantly relocated, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund.
6. Unless required by law (including the Australian Consumer Law), Care-Factor will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of the Event, including but not limited to any travel and accommodation expenses.
7. In the event of postponement of the Event by Care-Factor (including but not limited to any restrictions enforced by Federal or State Government Regulations) bookings will be carried over to the revised date.
8. No refund is payable by Us where You are concerned about Covid-19 or where Your travel plans are affected by Covid-19 restrictions.
9. In the event that you are unable to attend the event, the ticket(s) can be transferred to another person.
10. We will adhere to all Federal and State regulations in regard to public health orders. For current regulations please visit:
a. Federal - Australian Government Department of Health and Aged Care
b. State - NSW Health
Sponsorship Terms & Conditions
1. All sponsorships regardless of Sponsorship Level for the 2025 Care-Factor Event are subject to these terms and conditions.
2. Where capitalised in these Terms and Conditions:
a. Event means the 2025 Care-Factor Event scheduled to take place on 25 July 2025;
b. Sponsorship Benefit means the benefits to You in accordance with the Sponsorship Level you have agreed to and paid for in accordance with the Sponsorship Prospectus;
c. Sponsorship Level means the level of sponsorship chosen and paid for by you in accordance with the Sponsorship Prospectus;
d. Sponsorship Prospectus means the Sponsorship Prospectus published as at the date of Your agreement to sponsor the Event;
e. Us or We means Care-Factor;
f. You or Your means the sponsor.
3. It is the Sponsors responsibility to provide their logo in high resolution jpeg or png format to be included in marketing materials, websites and photo boards (where applicable) as per the Sponsorship Level.
4. In the event that You change Your logo, You agree that We shall not be obliged to make any consequential changes to materials that include the logo produced by Us or on our behalf for or in connection with the Event unless You agree in writing in advance to meet the costs and expenses incurred by us arising from such change.
5. Goods & Services Tax (GST) is applicable to all Sponsorship Levels and all prices in this document are inclusive of GST. GST is calculated at the date of publication of these Terms and Conditions. Care-Factor reserves the right to vary the quoted prices in accordance with any movements in the legislated rate of the GST.
6. All monies are payable in Australian Dollars.
7. In the event of postponement of the Event by Care-Factor (including but not limited to any restrictions enforced by Government Regulations) sponsorship will be carried over to the revised date.
8. Once sponsorship monies have been paid, they are non-refundable.
9. Should a Sponsorship Benefit precede payment that benefit will no longer be available to You.
10. Except as expressly specified to the contrary in the Sponsorship Prospectus sponsorship is not exclusive to You in any respect and Care-Factor may engage other sponsors for the Event, including sponsors whose products or services may compete with Yours.
11. The 10 attendee names for your table (if applicable to your Sponsorship Level) must be provided no later than 14 days prior to the event being Friday 11 July 2025.